Service Engineer (DACH)

We are currently looking for a Service Engineer for the DACH region.

Qaelum NV is a fast-growing medical software solutions provider caring about patient safety, efficiency and quality improvements in medical imaging environments. With our solutions, we are one of the market leaders in Europe and have installations all over the globe. We believe it is our mission to help all stakeholders, no matter what level they are at, to creating patient safe and optimized healthcare environments. Have a look at our website and learn more about our solutions and company.

To support our growth and to strengthen our team we are currently looking for a Service Engineer for the DACH region.

Our wishlist

You will be responsible for providing technical and project management support during the installation and maintenance of our solutions. You hold a Master or Bachelor degree in Computer Science, Applied Computer Science, ICT, Medical Imaging Informatics, Biomedical engineering, or equivalent.

  • You are responsible for supporting our customers with the technical deployment and configuration of our solutions

  • You design and plan projects, taking into account customer’s and partner’s requests, time budget, deadlines and internal guidelines

  • You are flexible to define customized deployment and maintenance strategies when needed

  • You conduct all the support processes in our Service Desk

  • Good knowledge of project management standards and methodologies: Project Scheduling, Strategic Planning, and Performance Tracking

  • Experience with project management methodologies: Prince2 foundation, PMI, PM2, or analogue, and with IT service management methodologies

  • Very good technical knowledge and experience in one or more of the following fields:

    1. Delivery and management of IT software projects including databases (Oracle, MS Sql)
    2. Delivery and management of Cloud Based and Hybrid solutions on AWS
    3. IT systems and solutions for processing and transfer of large data volumes based AI and Machine Learning Technologies
  • Experience with tools like JIRA, Service Desk, Confluence and Breeze is a plus

  • You deal with customer’s complaints, queries and requests of information, by triaging, assigning and working them

  • You are responsible for the communication with assigned customers

  • You participate in the definition of improvements and new features to be developed

  • You are a problem solver with a “can-do” attitude and strong analytical and IT skills

  • Ability to work, organize and plan independently

  • You have an attitude to work as a team player, share knowledge and skills with the team and can consistently follow protocol and instructions

  • You preferably have a good first working experience in a medical imaging environment

You are fluently in German and English (the knowledge of other languages is a great asset) and love to learn and improve. What does it for us, is your drive and your intrinsic will to take initiative. We encourage a diverse environment where people are motivated to learn and to grow with the company. We hire people based on their skills and merit no matter their gender, age, location or background.

How we support you

We provide an internationally oriented working atmosphere in which a team of professionals is dedicated to improving quality in medical imaging environments. Together we build on the next generation of quality improvements in healthcare. You will enjoy the freedom and responsibilities that a young fast-growing company like ours can bring to the table. As we also attach great importance to a sound work-life balance and life-long learning, we provide flexible working hours, a home-office working balance, and every opportunity to take part in additional training courses in-house or elsewhere. You will mainly work from home. Next to this you can count on a comprehensive and market conform remuneration package including extra-legal benefits. We offer a full-time permanent position.

Want to apply for this job?

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